itech2 defines help desk as a service that solves problems. Our help desk is staffed with Level II and III technicians that can answer simple questions or complex configuration issues. We offer our help desk to all businesses and we bill in fifteen-minute increments with no base charge. A simple question about your email client for example could take fifteen minutes to talk through. In this case, you are only billed for the fifteen minutes, nothing more.
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itech2 provides the following information technology support services:
- Help Desk – Tekcetera defines help desk as a service that solves problems. Our help desk is staffed with Level II and III technicians that can answer simple questions, solve problems and complex configuration issues.
- Outsourcing Support – When you are considering outsourcing your support, help desk, infrastructure, telecom or any part of your IT department you should take into consideration all that itech2 can offer your business.
- Employee Monitoring – Monitor and Control all desired employee computer activity on any computer, including laptops that never connect to the corporate network. Increase employee productivity instantly as well as find out who is leaking confidential data.
